Government/ Workplace Bulk Orders

Returns and Refund Policy

 

Overview

To cancel an order or request a refund and RMA number, please contact us at info@ergowayshop.com or 717-220-7087. This following notice goes for any product purchased on our site. If you have any special shipping notes for shipping services when dropping off your product please call us ahead of time before purchasing so that we can alert the shipping service ahead of time. Otherwise we are not liable for any shipping errors.

MASSAGE CHAIRS & HOT TUBS

GUIDELINES FOR RETURN

  • Products must be returned in it's original boxes.
  • Financing Fees are Non-Refundable which range from 10%-15%
  • White-Glove Delivery is Non-Refundable. This is a third party service.
  • Products must be returned in resale condition and no damage.
  • Cancellations must be made within 48 hours of ordering. After 48 hours the order will be liable for return shipping costs.
  • If order is cancelled within 48 hours the customer will received a full refund minus a 3% transaction fee.
  • To qualify for the Flat Fee Return, the product must be purchased at the advertised price. Products purchased at a negotiated price will be responsible for Shipping Costs to and from and a restocking fee

RETURN POLICY

  • Flat Fee Return - $250
  • Make sure to keep original box for the first 30 days. Without the original box there is a $300 additional charge.

 

SAUNAS & HYPERBARIC CHAMBERS

RETURNS & REFUNDS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. It is to note that all shipping charges for the returns must be taken in charge by the customer and that most items returned require a 25% restocking fee.

For refund prior to shipping, an administration fee of 2.9% will be deducted from the refund.

To be eligible for a return your item must fulfill the following conditions :

  1. You must contact our customer service agents so they give you a Return Authorization Number. (No credit or refund will be provided without a Return Authorization Number.)
  2. Item must be unused and in the same condition that you've received it.
  3. Item must be in original packaging.

PARTIAL REFUNDS

There are certain situations where only partial refunds are granted: (if applicable)

  1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  2. Any item that is returned more than 30 days after delivery

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet please follow the steps below :

  1. Check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ergowayshop.com

SALES ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded (Unless otherwise indicated).

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@ergowayshop.com and we'll indicate the exact address where to ship the item.

SHIPPING

To return your product, you should first ask for a Return Authorization Number and if validated, we'll let you know the exact address at which the product must be sent.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

EgoFit

If you are not satisfied with your Egofit Walker, you can return it within 30 days upon receipt. Our guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our limited warranty.

Because of the size and weight of the Egofit Walker Treadmill, we do not offer a refund for any shipping charges you may have paid to receive your treadmill. Returns will be charged an additional return shipping fee of $80 or more, depending on your location.

If your Egofit Walker is returned in damaged condition or with missing parts, you may be charged an additional restocking fee.

To initiate a return, please contact us at orders@ergowayshop.com

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@ergowayshop.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it, Kindly send us an email at info@ergowayshop.com