Returns and Refund Policy

30-Day Return Policy. You have 30 days from the time you receive your product to issue a return. Always make sure to keep the original box for the first 30 days if you plan on returning it. If your product arrives damaged please provide images of the damage and we will either send a new unit or send parts to fix it.

If you decide to return the product within the 30-Day period for whatever reason, you will be responsible for a 25% restocking fee. To issue a return please email us at info@erogwayshop.com.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit, minus the 25% restocking fee will automatically be applied to your credit card or original method of payment, within a certain amount of days.