Customer Service Promise


Here at Ergoway we pride ourselves on providing each customer with the best customer service in the industry. When calling most companies, you'll be greeted by someone new every time. This makes it impossible to know if your truly being taken care of and it's a big hassle to get them caught up on everything you discussed with the previous representative.


At Ergoway, the first time you call, you will receive a friendly, expert representative. This person will be your helping hand from the time you first call, all the way till you receive your product and are guaranteed satisfaction. We understand that when you make a big purchase, whether it's a Massage Chair, Sauna, or any of our health and wellness products, customer service is of the highest importance. When you shop with Ergoway, you not only receive high quality products, you also get top notch customer service every time.


I'm not one to write reviews, but I felt it necessary to point out the customer service excellence that I experienced during the purchase of my CLEARLIGHT PREMIER IS-2 TWO PERSON FAR INFRARED SAUNA.  First of all you are dealing directly with the owner when purchasing from "ergowayshop".  In every communication, I received such special attention. The Purchasing experience was great.  I never felt over pressured.  As a matter of fact, I felt like there was genuine care about my own unique personal needs, as I was guided to the sauna that would be the best fit for me.  All communications throughout the process were prompt , detailed and to the point.  The customer service that I received here at Ergoway was truly 1st class.

-Jose Gonzalez

I wanted to send this email to let you know how very pleased I was with your customer service skills!  This being my first time placing an order with Ergoway and my experience was simply amazing because of you!  You truly went above and beyond to make sure I was able to order my privacy screen although online indicated it was out of stock.  Your communication was remarkable and your dedication to your company is astonishing!  Keep up the great work!  As I see needs for any of my office locations I will be sure to check out your website first.

 Thank you for being so kind and willing to assist.  I hope you have a wonderful week.

-Lee Latimer


Hello. Just wanted to say thanks to Andy for all of his hard work and professionalism. I am a business owner myself and customer service is what I enjoy, if my customers are not happy than I am not happy, this is hard to find in the world we live in today. Andy goes above and beyond in my book. I will most definitely recommend your company to family and friends. 

Best Regards

-Rick Hencye


Hi, This is actually my second purchase from Ergoway. I needed a second privacy screen so I  bought the exact same one. It hasn’t arrived just yet, but I was very pleased with the first purchase, especially pleased with the customer service and delivery. I know I could find it elsewhere at some kind of discount, but I decided that those things were worthwhile to me. 


-Kelly Delepine