ApexDesk Vortex Series 60" W/ 2-Button Controller

Overview

In this section you will find information pertaining to returns and cancellations policies based on the varying manufacturers policies. To cancel an order or request an RMA please contact us at info@ergowayshop.com or 717-220-7087.

EgoFit Returns

If you are not satisfied with your Egofit Walker, you can return it within 30 days upon receipt. We guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our limited warranty.

Because of the size and weight of the Egofit Walker Treadmill, we do not offer a refund for any shipping charges you may have paid to receive your treadmill. Returns will be charged an additional return shipping fee of $80 or more, depending on your location.

If your Egofit Walker is returned in damaged condition or with missing parts, you may be charged an additional restocking fee.

To initiate a return, please contact us orders@ergowayshop.com

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@ergowayshop.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it, Kindly send us an email at info@egofitwalker.com

Svago Returns

How long do I have to return my purchase? 

30 Days from the date of delivery. We do not accept any returns after the 30 day trial.

How do I return my item? 

To return your chair you will need to keep your receipt and your chair’s box and provide us with information about your chair and trial. We will help coordinate the return shipping.

How long does a return take? 

Returns take 3-4 weeks.

When will I get my refund?

Once the returned item is picked up, a refund will be issued within 15 days after pick up.

Do I need to keep the box?

Yes, in order to return your chair, you will need to keep the box your Svago chair arrived in. Our pick up team will pack the chair into the box for you when they come to collect it. Note that there will be a $450 charge if we need to provide a new box.

What are the return conditions?

The Svago recliner must be returned in like-new condition, with no scratches or tears in the leather. You must also have all paperwork, parts, and accessories.

Who will pick up my chair? 

All items will be picked up using the freight carrier of Svago’s choosing.

How long does it take for the pickup?

The pick up for return normally happens within 7-10 business days from the date of request. The carrier will make up to three attempts to retrieve the Svago recliner from the purchaser. It is the responsibility of the purchaser to work with the carrier to make arrangements in order to return the Svago recliner.

Osaki and Titan Returns

Returns & Exchanges

1. For all returning merchandise you must have RMA(Return Merchandise Authorization) authorized by us.
2. Customers will be responsible for both, the original delivery and the return shipping charges. **This applies to cancellations if the order has been shipped**
3. The product being returned must have all the original packaging and be in new resalable condition.
4. All massage chairs can be returned or exchanged within 30 days.
5. The 30 day time frame for acceptance of returning merchandise starts from the delivery date of product. No return of merchandise after this 30 day time window.
6. In case of shipping damage from our company to the delivery address of customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
7. All items not under the Titan Brand, a restocking fee of 20% will be added for any returns within 30 days of purchase.

To prepare returns:

1. Get your RMA number:
2. Send us an email, stating that you have read our return policy to info@ergowayshop.com
3. You can also call us to expedite this process at 717-220-7087.
4. Returning merchandise must have a copy of your invoice, and RMA written on the box of retuning merchandise.
5. Choose the shipping company of your choice for return or call us to get a designated shipping company.
6. Call us back with the tracking number of the returning merchandise.
7. Product/merchandise must be insured for the possibility of damage/getting lost.

Easy Returns

1. Please call 717-220-7087 and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.
2. Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
3. Tape box securely and mark with appropriate shipping address.

Massage Chairs

For all massage chairs we offer a 30-day money back guarantee. Customers will be responsible for the shipping costs to and from our facility. No refunds after 30 days. You will be charged for ALL delivery and shipping charges. Buyer will be responsible for all shipping charges to and from our facility. All massage chair brands offer an exchange of a new unit if there are defects with the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.

Techni Mobili and Techni Sport Returns

It is recommended that you open the Box as soon as possible and inspect for concealed damage. If there are parts missing or damaged, please contact warranty@rtaproducts.com for replacements.

If you would like to return your product, you must first request a Return Authorization Number (RA#) by emailing orders@ergowayshop.com. Our supportTeam will email you a return shipping label. You must ship the item back to us within 10 days of receiving the item. No refunds will be given if the RA# is missing from the label. As soon as the product is received in our facility you will receive a refund less the shipping cost involved in the return.

If the product is defective or damaged beyond repair, please take a pictures of the damage or defect and contact our support team at orders@ergowayshop.com or call 717-220-7087 to receive a Return Authorization Number (RA#). We will then provide you with a return shipping label. The item must be returned in its original box within 10 days of receiving the item. Upon receiving your return in our facility, the item will be inspected and you may choose to exchange your item or request a full refund.

Please allow about 10 days to complete your refund. We are unable to issue refunds for products returned that have been soiled, accidentally damaged or returned with parts missing.

Eureka Ergonomics Returns

The best way to find out if you’re going to like our ergonomic desks, gaming desks, office chair, and office accessories is to order one today and give it a try. We’re so confident that you’ll love our products, we’re offering a 30-day risk free guarantee. If you don’t like it, send it back. It’s that easy! Your satisfaction is our top priority. Free return shipping if you’re not satisfied.

RETURNS & REFUNDS

Returns must be requested within 30 days of receipt of your order. Please contact our Customer Service Team to obtain a RMA# (Return Merchandise Authorization) and schedule a pick-up. You must have the original packaging & box and the product must be in 100% resalable condition to receive a full refund or exchange. If the original packaging/box has been destroyed or thrown away, you are responsible for acquiring a new shipping box. Once we receive the return shipment, and inspect the returned product, we will process your refund or issue a store credit. Please allow 7 to 10 business days after we receive the product for a refund to be issued.

ITEMS DAMAGED IN TRANSIT

Items damaged in transit may be returned or replaced under our guarantee. We may ask for photographic or video evidence for our records.

DAMAGED AND DEFECTIVE PRODUCTS

If you receive a damaged or defective product, please contact our customer service team at (717) 220-7087. We will issue an RMA (Return Merchandise Authorization) and schedule a pick up for the damaged or defective product. We will gladly ship out a replacement product or issue a refund/store credit.

Seville Classics Return

At the moment we are unable to accept any returns on Seville Classics orders. They only accept returns on items purchased directly from them. 

CoreChair Returns

60 – Day Return Policy

CoreChair offers a 60 Day Return Policy. If the CoreChair is not everything you hoped for, it can be returned for a full refund – we’ll pay for the shipping too! Please read the following to ensure you are eligible for a full refund:

• Contact your Authorized CoreChair Dealer to collect a Return Authorization Number. CoreChair will then send you a tool that will remove the cylinder from the seat of the CoreChair. Please do not attempt to remove the cylinder without this tool as it may cause damage.
• All components of the CoreChair must be boxed up in original packaging following the re-packing guideline that will be sent with your return instructions. This ensures that the CoreChair returns safely. If the CoreChair is returned improperly re-packaged, you will be subject to a restocking fee.
• The CoreChair must be in like-new condition without any scratches or damaged components. In the event that the CoreChair is returned damaged, CoreChair has the right to refuse a full refund.
• You are only eligible for a 60-day guarantee if you have not previously purchased and returned the CoreChair. If you have purchased and returned a CoreChair under the 60-day satisfaction guarantee, you will not be eligible for return on subsequent orders.
• If you have purchased a demo unit at a discounted price, you are eligible for a return, however you are subject to restocking fees.

ApexDesk Returns

We offer a 30-day risk-free return on all desks if you have decided you no longer want or need it, provided it’s new, unused and in the original packaging as received or defective. If an item is opened and deemed to be defective within 30 days from the shipping date, return the item to ApexDesk with the proper RMA number and we will replace it with an identical item or a full refund will be issued upon approval of the return.

To receive your RMA number contact us at info@ergowayshop.com and we will provide that info for you ASAP. If a refund is requested, a 20% restocking charge may be accessed upon approval of the return. If item is received damaged or parts are missing, we reserve the right to charge up to 50% restocking fee. For any items that arrive damaged to the customer, we would not charge any replacement fee. We do however, always ask for a picture of the damage. All replacements are shipped either USPS First Class or FedEx Ground. Return shipping is the responsibility of the buyer. Unfortunately we cannot accept returns for any reason after 30 days from the shipping date.

To return your ApexDesk product, you must provide a receipt or proof of purchase. The item must be in the same condition as when you received it, and you must ship it back in the original, undamaged packaging. 

All "Free Shipping Offers" will be charged a normal shipping before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold the remaining items and returned items will be billed for the normal shipping charges.

Expedited Shipping is usually not offered as the packages are too large. For smaller packages such as the accessories or single packages as the Sk Series Chair, those can be shipped expedited with additional cost. Please request for a quote.

• All shipping charges "ground or express" are non-refundable.

• All manufacturers' warranties will prevail.

• All returns are subject to our approval and must be accompanied by an authorized RMA. 

Bulk discount of 5% if MOQ 10 pcs or more. This is for all SKUs across the board except for the Pneumatic Desks.

SitTight Returns

a.  Except for any products designated on the Site as non-returnable, we will accept a return of the products for a refund of your purchase price, less the return shipping and handling costs, provided such return is made within 30 days of delivery and provided such products are returned in their original condition. To return products, you must email us at info@ergowayshop.com to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number.

b.  You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

c.  Refunds are typically processed within approximately three business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

Vivo Returns

Vivo offers a 30 day return policy. Any product being returned to us must have an RMA number included. Failure to include RMA number may result in delayed processing. Refunds or replacements may take up to 3-5 business days from receipt to be processed. Return shipping charges on items that are ordered in error or no longer needed are non-refundable. VIVO is not responsible for providing box(es) or packing materials for any return shipments. Items returned damaged due to insufficient packaging will not be processed. Any product utilized in food processing must be thoroughly cleaned prior to return. Contact us at info@ergowayshop.com to request a return and receive your RMA number.

Uncaged Ergonomics Returns

We have a 30-day, "no questions asked" return window starting the day your order is delivered.  In the event that you are unhappy with your purchase, email a return/exchange request within 30 days after receiving your products to info@ergowayshop.com

If you return a damaged product (scratched, broken, etc.) we reserve the right to use our professional discretion to partially refund your purchase depending on the severity of the damage. 

DETAILS:

• Receipts are required for refunds, returns, and exchanges.
• Buyer is responsible for return shipping.
• All returned products remain the property of Uncaged Ergonomics.  Shipping costs will not be paid or reimbursed by Ergoway LLC
• We reserve the right to offer partial refunds for damaged products.

Safco Returns

All merchandise requesting to be returned must first be approved and issued a Return Goods Authorization (RGA) number. Except for defective merchandise, all factory returns must be shipped freight prepaid and are subject to a 25% recartoning/restocking charge which includes any charges for outgoing freight paid by Safco®. We are unable to accept returns of any items not in the original cartoning, broken cartons and non-standard merchandise or in unsaleable condition. Return authorization label must be attached to return carton. Returns must be made within one (1) year in resalable condition, and in original Safco cartons. All product must be returned within 30 days of return authorization date or RGA will be cancelled. e5™, Mobile Aisle™, Custom Upholstered Seating, 4-Post Shelving, all high-density filing products and Mailflow Systems® products are considered custom and cannot be returned.

Flash Furniture Returns

Returned Goods

Returned merchandise will not be accepted unless authorized in writing prior to return. The merchandise and cartons must be in "NEW" condition upon receipt in our warehouse.All returned products will be subject to a 35% restocking fee and the return shipping fees.If your product is damaged upon delivery, please make sure to take a picture of the damage. You can send return questions and pictures to info@ergowayshop.com.

Core Chair

1. Limited Warranty. We warrant that, for a period of one year from the date of purchase of your Product (the “Warranty Period”), the Product will be free from defects in materials and workmanship. Our responsibility for defective products is limited to repair, replacement, or refund, as set forth in this Limited Warranty.

2. Disclaimer and Limitation of Other Warranties. Other than this Limited Warranty, we make no express or implied warranties, in accordance with Section 14 of the Company’s Terms of Use (sittight.com/terms-of-use). In the event this disclaimer is ineffective with respect to any implied warranties, we expressly limit the duration of all implied warranties to the Warranty Period.

3. State Limitations. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

4. Eligibility; Who May Use This Warranty? To be covered by this Limited Warranty, you must complete the warranty registration process at www.SitTight.com/warranty-registration. This Limited Warranty extends only to the original purchaser of products and services from the Site. It does not extend to any subsequent or other owner or transferee of the product or any transferee or other beneficiary of the service.

5. What Does This Warranty Not Cover? This Limited Warranty does not cover any damages due to:

• transportation;
• storage;
• improper use (proper use is defined as being used as a chair in a home, office or other similar environment and not exposed to, or used for, outside applications);
• failure to follow the product instructions;
• failure to perform preventive maintenance;
• modifications;
• combination or use with any products, materials, processes, systems or other matter not provided or authorized in writing by us;
• unauthorized repair;
• normal wear and tear;
• fading or failure to match colors, patterns, or dye lots; or
• external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

6. What is the Period of Coverage? The Warranty Period is one year from the date of purchase. The Warranty Period is not extended if we repair or replace a warranted product.

7. What Are Your Remedies Under This Limited Warranty? With respect to any defective products during the Warranty Period, we will, in our sole discretion, either: (i) repair or replace such products (or the defective part) free of charge or (ii) refund the purchase price of such products. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective products.

8. How Do You Obtain Warranty Service? To obtain warranty service, you must email us at info@ergowayshop.com during the Warranty Period to obtain an RMA number. No warranty service will be provided without an RMA number.

9. Limitation of Liability. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT THAT YOU HAVE PURCHASED THROUGH THE SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY LOSS OF PRODUCTION, WORK, DATA, USE, BUSINESS, GOODWILL, REPUTATION, REVENUE OR PROFIT, ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS OR SERVICES, OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Vivo

Vivo offers a 3 year warranty. Please note, the warranty period for items varies by product category. Warranty is applicable to items purchased through VIVO or a registered VIVO vendor selling through an affiliated third-party marketplace. Warranty includes product defects and does not include damages resulted from user error. Things that void a warranty and further business with VIVO include physical abuse of the item, improper use, permanent alterations, failure to return all pieces/parts, returns resulting in product damages due to insufficient packaging or swearing/threatening customer support.
Please Note: Failure to report items that arrive damaged within 30 days of receipt may result in denial of reimbursement.

Uncaged Ergonomics

All Uncaged Ergonomic products come with a ninety-day, limited warranty.  We'll use the best method possible to get your stand back in working condition - either send replacement parts or an entirely new item.  Specific warranty details are included below.   

We want happy, satisfied customers.  So what are you waiting for – go ahead and check out our products. 

What Does This Warranty Cover? 

Uncaged Ergonomics warrants this product against defects in materials and workmanship under normal use for a period of ninety (90) days from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a hardware defect arises and a valid claim is received by Ergoway LLC within the Warranty Period, then, at its option and to the extent permitted by law, Uncaged Ergonomics will either (1) repair the product at no charge, using new parts or parts equivalent to new in performance and reliability, (2) exchange the product with a product that is new or equivalent to new in performance and reliability and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Uncaged Ergonomics may request that you replace defective parts with new or refurbished user-installable parts that Uncaged Ergonomics provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Uncaged Ergonomics, assumes the remaining warranty of the original product or 30 days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Uncaged Ergonomics’ property. Parts provided by Uncaged Ergonomics in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Uncaged Ergonomics and becomes Uncaged Ergonomics’ property.

Boss (Norstar Office Products applies to Boss Chairs)

NORSTAR OFFICE PRODUCTS SIX-YEAR LIMITED WARRANTY FOR CHAIRS

NORSTAR Office Products wants you to be happy with our products. When used and maintained properly, they will provide you with years of satisfaction.

NORSTAR chairs are warranted against manufacturing defects in material and workmanship for six years from the ORIGINAL DATE OF RETAIL PURCHASE with the following exceptions: Upholstery materials, foam, gas cylinders, wood components and control mechanisms. Upholstery materials and foam are warranted against unusual wear or deterioration and gas cylinders, wood components, and controls against structural failure or unusual wear for TWENTY-FOUR months. All electronic components for the heating units have a 180 day warranty period.

The warranty obligation is limited to the replacement or repair, at NORSTAR OFFICE PRODUCTS’ option, of defective parts and components. The warranty of this product is null and void if the product is subject to negligence, abuse, misuse, modification, accident, or if the customer does not perform the necessary maintenance outlined below. The warranty is only applied to the original retail purchaser of the product and will not be honored if the product is resold. All warranties are for normal usage defined as a forty-hour workweek by persons weighing two hundred fifty pounds or less. Exceptions are the model B205 that is limited to one hundred fifty pounds. The B709, B7719, B990, B991 and B992 which are limited to three hundred fifty pounds and B670 and BR99801 which are limited to three hundred pounds.

Should any component be found to be defective under normal single shift usage (eight hours a day), that component will be replaced free of charge. In order to get the replacement part, please return the product or part to the dealer from whom it was purchased. The dealer will send the defective part to the manufacturer, freight prepaid. The manufacturer will replace the defective parts and send them to the dealer, freight prepaid. The manufacture is not responsible for labor and/or redelivery charges. Customers must be responsible for maintenance of this product including assembly, cleaning, and making sure all hardware is securely fastened.

This warranty applies only to the product; the manufacturer is not responsible in any way for loss, inconvenience or any other special or consequential damages. This warranty is the only warranty applicable on all Norstar products. All other warranties, expressed or implied prior, are disclaimed.

Delivery Estimates:

As a dropship company we have varying delivery times depending on the manufacturer. Our average delivery times are anywhere from 3-5 business days. Some larger items we offer White Glove Delivery which takes 10-14 business days.

-- Disclaimer --

Due to Covid-19 we are experiencing longer delivery times anywhere from 3-15 business days.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@ergowayshop.com.