Brookstone Mach IX Massage Chair

Overview

In this section you will find information pertaining to returns and cancellations policies based on the varying manufacturers policies. To cancel an order or request an RMA please contact us at info@ergowayshop.com or 717-220-7087. This following notice goes for any product purchased on our site. If you have any special shipping notes for shipping services when dropping off your product please call us ahead of time before purchasing so that we can alert the shipping service ahead of time. Otherwise we are not liable for any shipping errors.

If you are not satisfied with your Egofit Walker, you can return it within 30 days upon receipt. Our guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our limited warranty.

Because of the size and weight of the Egofit Walker Treadmill, we do not offer a refund for any shipping charges you may have paid to receive your treadmill. Returns will be charged an additional return shipping fee of $80 or more, depending on your location.

If your Egofit Walker is returned in damaged condition or with missing parts, you may be charged an additional restocking fee.

To initiate a return, please contact us at orders@ergowayshop.com

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@ergowayshop.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it, Kindly send us an email at info@ergowayshop.com

1. For all returning merchandise you must have RMA(Return Merchandise Authorization) authorized by us.
2. Customers will be responsible for both, the original delivery and the return shipping charges. **This applies to cancellations if the order has been shipped**
3. The product being returned must have all the original packaging and be in new resalable condition.
4. All massage chairs can be returned or exchanged within 30 days.
5. The 30 day time frame for acceptance of returning merchandise starts from the delivery date of product. No return of merchandise after this 30 day time window.
6. In case of shipping damage from our company to the delivery address of customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
7. All items not under the Titan Brand, a restocking fee of 20% will be added for any returns within 30 days of purchase.

 To prepare returns:

1. Get your RMA number:
2. Send us an email, stating that you have read our return policy to info@ergowayshop.com
3. You can also call us to expedite this process at 717-220-7087.
4. Returning merchandise must have a copy of your invoice, and RMA written on the box of retuning merchandise.
5. Choose the shipping company of your choice for return or call us to get a designated shipping company.
6. Call us back with the tracking number of the returning merchandise.
7. Product/merchandise must be insured for the possibility of damage/getting lost.

 Easy Returns

1. Please call 717-220-7087 and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.
2. Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
3. Tape box securely and mark with appropriate shipping address.

 Massage Chairs

For all massage chairs we offer a 30-day money back guarantee. Customers will be responsible for the shipping costs to and from our facility. No refunds after 30 days. You will be charged for ALL delivery and shipping charges. Buyer will be responsible for all shipping charges to and from our facility. All massage chair brands offer an exchange of a new unit if there are defects with the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.

CANCELLATIONS

We usually ship orders next day, if you choose to cancel your order after your massage chair has shipped, you will be liable for any shipping charges incurred as well as a 3% credit card processing fee.

It is recommended that you open the Box as soon as possible and inspect for concealed damage. If there are parts missing or damaged, please contact warranty@rtaproducts.com for replacements.

If you would like to return your product, you must first request a Return Authorization Number (RA#) by emailing orders@ergowayshop.com. Our supportTeam will email you a return shipping label. You must ship the item back to us within 10 days of receiving the item. No refunds will be given if the RA# is missing from the label. As soon as the product is received in our facility you will receive a refund less the shipping cost involved in the return.

If the product is defective or damaged beyond repair, please take a pictures of the damage or defect and contact our support team at orders@ergowayshop.com or call 717-220-7087 to receive a Return Authorization Number (RA#). We will then provide you with a return shipping label. The item must be returned in its original box within 10 days of receiving the item. Upon receiving your return in our facility, the item will be inspected and you may choose to exchange your item or request a full refund.

Please allow about 10 days to complete your refund. We are unable to issue refunds for products returned that have been soiled, accidentally damaged or returned with parts missing.

The best way to find out if you’re going to like our ergonomic desks, gaming desks, office chair, and office accessories is to order one today and give it a try. We’re so confident that you’ll love our products, we’re offering a 30-day risk free guarantee. If you don’t like it, send it back. It’s that easy! Your satisfaction is our top priority. Free return shipping if you’re not satisfied.

RETURNS & REFUNDS

Returns must be requested within 30 days of receipt of your order. Please contact our Customer Service Team to obtain a RMA# (Return Merchandise Authorization) and schedule a pick-up. You must have the original packaging & box and the product must be in 100% resalable condition to receive a full refund or exchange. If the original packaging/box has been destroyed or thrown away, you are responsible for acquiring a new shipping box. Once we receive the return shipment, and inspect the returned product, we will process your refund or issue a store credit. Please allow 7 to 10 business days after we receive the product for a refund to be issued.

ITEMS DAMAGED IN TRANSIT

Items damaged in transit may be returned or replaced under our guarantee. We may ask for photographic or video evidence for our records.

DAMAGED AND DEFECTIVE PRODUCTS

If you receive a damaged or defective product, please contact our customer service team at (717) 220-7087. We will issue an RMA (Return Merchandise Authorization) and schedule a pick up for the damaged or defective product. We will gladly ship out a replacement product or issue a refund/store credit.

60 – Day Return Policy

CoreChair offers a 60 Day Return Policy. If the CoreChair is not everything you hoped for, it can be returned for a full refund – we’ll pay for the shipping too! Please read the following to ensure you are eligible for a full refund:

• Contact your Authorized CoreChair Dealer to collect a Return Authorization Number. CoreChair will then send you a tool that will remove the cylinder from the seat of the CoreChair. Please do not attempt to remove the cylinder without this tool as it may cause damage.
• All components of the CoreChair must be boxed up in original packaging following the re-packing guideline that will be sent with your return instructions. This ensures that the CoreChair returns safely. If the CoreChair is returned improperly re-packaged, you will be subject to a restocking fee.
• The CoreChair must be in like-new condition without any scratches or damaged components. In the event that the CoreChair is returned damaged, CoreChair has the right to refuse a full refund.
• You are only eligible for a 60-day guarantee if you have not previously purchased and returned the CoreChair. If you have purchased and returned a CoreChair under the 60-day satisfaction guarantee, you will not be eligible for return on subsequent orders.
• If you have purchased a demo unit at a discounted price, you are eligible for a return, however you are subject to restocking fees.

We offer a 30-day risk-free return on all desks if you have decided you no longer want or need it, provided it’s new, unused and in the original packaging as received or defective. If an item is opened and deemed to be defective within 30 days from the shipping date, return the item to ApexDesk with the proper RMA number and we will replace it with an identical item or a full refund will be issued upon approval of the return.

To receive your RMA number contact us at info@ergowayshop.com and we will provide that info for you ASAP. If a refund is requested, a 20% restocking charge may be accessed upon approval of the return. If item is received damaged or parts are missing, we reserve the right to charge up to 50% restocking fee. For any items that arrive damaged to the customer, we would not charge any replacement fee. We do however, always ask for a picture of the damage. All replacements are shipped either USPS First Class or FedEx Ground. Return shipping is the responsibility of the buyer. Unfortunately we cannot accept returns for any reason after 30 days from the shipping date.

To return your ApexDesk product, you must provide a receipt or proof of purchase. The item must be in the same condition as when you received it, and you must ship it back in the original, undamaged packaging. 

All "Free Shipping Offers" will be charged a normal shipping before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold the remaining items and returned items will be billed for the normal shipping charges.

Expedited Shipping is usually not offered as the packages are too large. For smaller packages such as the accessories or single packages as the Sk Series Chair, those can be shipped expedited with additional cost. Please request for a quote.

• All shipping charges "ground or express" are non-refundable.

• All manufacturers' warranties will prevail.

• All returns are subject to our approval and must be accompanied by an authorized RMA. 

Bulk discount of 5% if MOQ 10 pcs or more. This is for all SKUs across the board except for the Pneumatic Desks.

a.  Except for any products designated on the Site as non-returnable, we will accept a return of the products for a refund of your purchase price, less the return shipping and handling costs, provided such return is made within 30 days of delivery and provided such products are returned in their original condition. To return products, you must email us at info@ergowayshop.com to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number.

b.  You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

c.  Refunds are typically processed within approximately three business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

We have a 30-day, "no questions asked" return window starting the day your order is delivered.  In the event that you are unhappy with your purchase, email a return/exchange request within 30 days after receiving your products to info@ergowayshop.com

If you return a damaged product (scratched, broken, etc.) we reserve the right to use our professional discretion to partially refund your purchase depending on the severity of the damage. 

DETAILS:

• Receipts are required for refunds, returns, and exchanges.
• Buyer is responsible for return shipping.
• All returned products remain the property of Uncaged Ergonomics.  Shipping costs will not be paid or reimbursed by Ergoway LLC
• We reserve the right to offer partial refunds for damaged products.

All Uncaged Ergonomic products come with a ninety-day, limited warranty.  We'll use the best method possible to get your stand back in working condition - either send replacement parts or an entirely new item.  Specific warranty details are included below.   

We want happy, satisfied customers.  So what are you waiting for – go ahead and check out our products. 

What Does This Warranty Cover? 

Uncaged Ergonomics warrants this product against defects in materials and workmanship under normal use for a period of ninety (90) days from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a hardware defect arises and a valid claim is received by Ergoway LLC within the Warranty Period, then, at its option and to the extent permitted by law, Uncaged Ergonomics will either (1) repair the product at no charge, using new parts or parts equivalent to new in performance and reliability, (2) exchange the product with a product that is new or equivalent to new in performance and reliability and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Uncaged Ergonomics may request that you replace defective parts with new or refurbished user-installable parts that Uncaged Ergonomics provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Uncaged Ergonomics, assumes the remaining warranty of the original product or 30 days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Uncaged Ergonomics’ property. Parts provided by Uncaged Ergonomics in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Uncaged Ergonomics and becomes Uncaged Ergonomics’ property.