In this section you will find information pertaining to returns and cancellations policies based on the varying manufacturers policies. To cancel an order or request an RMA please contact us at email@example.com or 717-220-7087. This following notice goes for any product purchased on our site. If you have any special shipping notes for shipping services when dropping off your product please call us ahead of time before purchasing so that we can alert the shipping service ahead of time. Otherwise we are not liable for any shipping errors.
RETURNS & REFUNDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. It is to note that all shipping charges for the returns must be taken in charge by the customer and that most items returned require a 25% restocking fee.
For refund prior to shipping, an administration fee of 2.9% will be deducted from the refund.
To be eligible for a return your item must fulfill the following conditions :
There are certain situations where only partial refunds are granted: (if applicable)
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet please follow the steps below :
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
SALES ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded (Unless otherwise indicated).
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we'll indicate the exact address where to ship the item.
To return your product, you should first ask for a Return Authorization Number and if validated, we'll let you know the exact address at which the product must be sent.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you are not satisfied with your Egofit Walker, you can return it within 30 days upon receipt. Our guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our limited warranty.
Because of the size and weight of the Egofit Walker Treadmill, we do not offer a refund for any shipping charges you may have paid to receive your treadmill. Returns will be charged an additional return shipping fee of $80 or more, depending on your location.
If your Egofit Walker is returned in damaged condition or with missing parts, you may be charged an additional restocking fee.
To initiate a return, please contact us at firstname.lastname@example.org
Late or missing refunds (if applicable)
Exchanges (if applicable)
Infinity/ Kyota/ Sharper Image/ Kahuna/ Power Plate
30 day return policy and 15% restock fee and return shipping cost
JPMedics, Cozzia, Svago, Homedics, Ergotec, Brookstone
Osaki and Titan Returns
To prepare returns:
For all massage chairs we offer a 30-day money back guarantee. Customers will be responsible for the shipping costs to and from our facility. No refunds after 30 days. You will be charged for ALL delivery and shipping charges. Buyer will be responsible for all shipping charges to and from our facility. All massage chair brands offer an exchange of a new unit if there are defects with the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.
We usually ship orders next day, if you choose to cancel your order after your massage chair has shipped, you will be liable for any shipping charges incurred as well as a 3% credit card processing fee.
RETURN POLICY GUIDELINES:
Like our return policy, customers have 30 days to exchange their massage chair for another model. The customer is responsible for shipping fees and white glove delivery fees. If the massage chair is defective, we will exchange it for the same model with no additional shipping costs. Once an exchange has taken place on a non-defective chair, it cannot be returned.
At the moment we are unable to accept any returns on Seville Classics orders. They only accept returns on items purchased directly from them.
Vivo offers a 30 day return policy. Any product being returned to us must have an RMA number included. Failure to include RMA number may result in delayed processing. Refunds or replacements may take up to 3-5 business days from receipt to be processed. Return shipping charges on items that are ordered in error or no longer needed are non-refundable. VIVO is not responsible for providing box(es) or packing materials for any return shipments. Items returned damaged due to insufficient packaging will not be processed. Any product utilized in food processing must be thoroughly cleaned prior to return. Contact us at email@example.com to request a return and receive your RMA number.