Vibrational Resonance Therapy - Silver Hill Sales LLC d/b/a Ergoway LLC

Vibrational Resonance Therapy

Brand: Clearlight
Item Number:

$750.00 $550.00

All Clearlight Sauna® models can add Vibrational Resonance Therapy (VRT). VRT combines the benefits of sound and vibration relaxing your body and mind. The VRT modules attach to the bottom of the sauna bench.
 

Overview

In this section you will find information pertaining to returns and cancellations policies based on the varying manufacturers policies. To cancel an order or request an RMA please contact us at info@ergowayshop.com or 717-220-7087. This following notice goes for any product purchased on our site. If you have any special shipping notes for shipping services when dropping off your product please call us ahead of time before purchasing so that we can alert the shipping service ahead of time. Otherwise we are not liable for any shipping errors.

Clearlight

 

EXTERNAL/VISIBLE DAMAGE

If you received your package and notice external damage that has occured during transport, then we advise you to make a note on the receipt and ask for the carrier’s driver signature. This will help sort out any possible problem later down the road.

CONCEALED DAMAGE

If once you’ve unpacked the boxes you notice damage on one or multiple parts of the sauna that was unnoticeable at the moment of delivery, then this is considered concealed damage and you should contact immediately so we can solve the issue.

Due to rough handling sometimes items get damaged within the boxes without the external parts being busted themselves. If any claim should be filed then please make sure to keep all original packaging and damaged items. It is to note that all concealed damage claims must be filed within 5 business days of delivery.

HOW TO RECEIVE YOUR SHIPMENT

  1. First things first, you should always inspect all boxes properly before signing the delivery papers. Carefully analyze to see if any of the box is crushed, dented, perforated or scratched if they are please make sure to add a specific note about it when you sign the Bill of Laden. Be very precise as to the type and position where the damage occured.
  1. As mentioned previously, internal damaged caused by rough handling or during transportation can happen. If you suspect that is the case, you can always ask the driver to wait with you while you open the boxes and search for damage. If the driver refuses make sure to add a not on the bill of Laden noting a “possible hidden damage”. You shall open the boxes as soon as possible and never 5 days after delivery as no claim can be claimed after that period.

SHIPMENT REFUSAL & CARRIER FEES

If you decide not to accept the delivery because of damage it is best to call us directly before refusing the shipment.

All of our delivery include liftgate service and notification before arrival. If by any chance, the carrier haven’t been able to contact you to set an appointment for delivery storage fees might be considered by the carrier. In this case, all fees shall be transferred to the customer and billed on the credit card.

RETURNS & REFUNDS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. It is to note that all shipping charges for the returns must be taken in charge by the customer and that most items returned require a 25% restocking fee.

For refund prior to shipping, an administration fee of 2.9% will be deducted from the refund.

To be eligible for a return your item must fulfill the following conditions :

  1. You must contact our customer service agents so they give you a Return Authorization Number. (No credit or refund will be provided without a Return Authorization Number.)
  2. Item must be unused and in the same condition that you've received it.
  3. Item must be in original packaging.

PARTIAL REFUNDS

There are certain situations where only partial refunds are granted: (if applicable)

  1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  2. Any item that is returned more than 30 days after delivery

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet please follow the steps below :

  1. Check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ergowayshop.com

SALES ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded (Unless otherwise indicated).

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@ergowayshop.com and we'll indicate the exact address where to ship the item.

SHIPPING

To return your product, you should first ask for a Return Authorization Number and if validated, we'll let you know the exact address at which the product must be sent.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


EgoFit

 

If you are not satisfied with your Egofit Walker, you can return it within 30 days upon receipt. Our guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our limited warranty.

Because of the size and weight of the Egofit Walker Treadmill, we do not offer a refund for any shipping charges you may have paid to receive your treadmill. Returns will be charged an additional return shipping fee of $80 or more, depending on your location.

If your Egofit Walker is returned in damaged condition or with missing parts, you may be charged an additional restocking fee.

To initiate a return, please contact us at orders@ergowayshop.com

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@ergowayshop.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it, Kindly send us an email at info@ergowayshop.com

 

Ecotric

 

Ecotric bike Return Policy

  1. Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days start from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of the spare parts or accessories(except battery).
  2. Please request a Return and Exchange Authorization. (contact Ergoway Support for a return label at info@ergowayshop.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.
  3. Ship-back charge:
         a. If the unit purchase under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
         b. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and stick it on the box, and take the package to the nearest UPS store.(If you need the pick-up service, please tell us, and we will arrange a return label with the pick up fee for you, but customer will need to pay for this pick-up fee.)
  4. The returned unit must be in like-new condition, include all original packaging,  accessories, and documentation. Any missing components may be deducted from the refund . Any shipping damage during the ship-back may incur a deduction from the refund. 
  5. Returned units are subject to a 20% of inspection and restocking fee from the original price.
  6. The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.
  7. If customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost.

 

 Infinity/ Kyota/ Sharper Image

 

 30 day return policy and 15% restock fee and return shipping cost

 

JPMedics, Cozzia, Svago, Homedics

 

Return Policy

  •  If the chair does not operate correctly, Cozzia has the right to fix it
  • If the chair arrives damaged, Cozzia will ship the customer a new chair or send parts to fix it
  •  If customer wants to return the chair for whatever reason, the company that is was purchased from (Ergoway LLC) the customer will be responsible for the inbound and outbound freight, a 15% restocking fee, and a handling fee
  • There is a 30-day restocking time frame and items cannot be returned after 30 days
  • The customer needs to keep the carton if they are planning on returning the chair, one will not be provided

Osaki and Titan Returns

 
  1. For all returning merchandise you must have RMA(Return Merchandise Authorization) authorized by us.
  2. Customers will be responsible for both, the original delivery and the return shipping charges. **This applies to cancellations if the order has been shipped**
  3. The product being returned must have all the original packaging and be in new resalable condition.
  4. All massage chairs can be returned or exchanged within 30 days.
  5. The 30 day time frame for acceptance of returning merchandise starts from the delivery date of product. No return of merchandise after this 30 day time window.
  6. In case of shipping damage from our company to the delivery address of customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
  7. All items not under the Titan Brand, a restocking fee of 20% will be added for any returns within 30 days of purchase.

 To prepare returns:

  1. Get your RMA number:
  2. Send us an email, stating that you have read our return policy to info@ergowayshop.com
  3. You can also call us to expedite this process at 717-220-7087.
  4. Returning merchandise must have a copy of your invoice, and RMA written on the box of retuning merchandise.
  5. Choose the shipping company of your choice for return or call us to get a designated shipping company.
  6. Call us back with the tracking number of the returning merchandise.
  7. Product/merchandise must be insured for the possibility of damage/getting lost.

 Easy Returns

  1. Please call 717-220-7087 and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.
  2. Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
  3. Tape box securely and mark with appropriate shipping address.

 Massage Chairs

For all massage chairs we offer a 30-day money back guarantee. Customers will be responsible for the shipping costs to and from our facility. No refunds after 30 days. You will be charged for ALL delivery and shipping charges. Buyer will be responsible for all shipping charges to and from our facility. All massage chair brands offer an exchange of a new unit if there are defects with the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.

CANCELLATIONS

We usually ship orders next day, if you choose to cancel your order after your massage chair has shipped, you will be liable for any shipping charges incurred as well as a 3% credit card processing fee.

 

Synca Wellness

 

RETURN POLICY:

  • Flat Fee Return - $250
  • No Restocking or Handling Fees
  • No Box $250 Charge

RETURN POLICY GUIDELINES:

  • Must be returned in its original boxes. If not an additional charge will be applied.
  • White Glove Delivery is Non-Refundable. This is an additional service and therefore cannot be refunded. If you do return your chair and want white glove pickup, then there will be an additional charge applied.
  • Only orders in the contiguous US - It does not apply to Alaska, Hawaii, and Puerto Rico orders or international orders.
  • Chair must return with no damages to qualify for the flat free return.
  • Financing Fees are non-refundable. These range from 10%-15%.
  • Flat Fee Return policy only applies to products purchased at the advertised price which includes any on-site promos. Purchased made at negotiated prices can be returned in 30 days with a full refund minus any shipping charges.

EXCHANGE POLICY

Like our return policy, customers have 30 days to exchange their massage chair for another model. The customer is responsible for shipping fees and white glove delivery fees. If the massage chair is defective, we will exchange it for the same model with no additional shipping costs. Once an exchange has taken place on a non-defective chair, it cannot be returned.

CANCELLATIONS

We usually ship orders next day, if you choose to cancel your order after your massage chair has shipped, you will be liable for any shipping charges incurred as well as a 3% credit card processing fee.

 

Techni Mobili and Techni Sport

 

It is recommended that you open the Box as soon as possible and inspect for concealed damage. If there are parts missing or damaged, please contact warranty@rtaproducts.com for replacements.

If you would like to return your product, you must first request a Return Authorization Number (RA#) by emailing orders@ergowayshop.com. Our supportTeam will email you a return shipping label. You must ship the item back to us within 10 days of receiving the item. No refunds will be given if the RA# is missing from the label. As soon as the product is received in our facility you will receive a refund less the shipping cost involved in the return.

If the product is defective or damaged beyond repair, please take a pictures of the damage or defect and contact our support team at orders@ergowayshop.com or call 717-220-7087 to receive a Return Authorization Number (RA#). We will then provide you with a return shipping label. The item must be returned in its original box within 10 days of receiving the item. Upon receiving your return in our facility, the item will be inspected and you may choose to exchange your item or request a full refund.

Please allow about 10 days to complete your refund. We are unable to issue refunds for products returned that have been soiled, accidentally damaged or returned with parts missing.

Eureka Ergonomics Returns

 

The best way to find out if you’re going to like our ergonomic desks, gaming desks, office chair, and office accessories is to order one today and give it a try. We’re so confident that you’ll love our products, we’re offering a 30-day risk free guarantee. If you don’t like it, send it back. It’s that easy! Your satisfaction is our top priority. Free return shipping if you’re not satisfied.

RETURNS & REFUNDS

Returns must be requested within 30 days of receipt of your order. Please contact our Customer Service Team to obtain a RMA# (Return Merchandise Authorization) and schedule a pick-up. You must have the original packaging & box and the product must be in 100% resalable condition to receive a full refund or exchange. If the original packaging/box has been destroyed or thrown away, you are responsible for acquiring a new shipping box. Once we receive the return shipment, and inspect the returned product, we will process your refund or issue a store credit. Please allow 7 to 10 business days after we receive the product for a refund to be issued.

ITEMS DAMAGED IN TRANSIT

Items damaged in transit may be returned or replaced under our guarantee. We may ask for photographic or video evidence for our records.

DAMAGED AND DEFECTIVE PRODUCTS

If you receive a damaged or defective product, please contact our customer service team at (717) 220-7087. We will issue an RMA (Return Merchandise Authorization) and schedule a pick up for the damaged or defective product. We will gladly ship out a replacement product or issue a refund/store credit.
 

Seville Classics 

 At the moment we are unable to accept any returns on Seville Classics orders. They only accept returns on items purchased directly from them. 

CoreChair 

 

60 – Day Return Policy

CoreChair offers a 60 Day Return Policy. If the CoreChair is not everything you hoped for, it can be returned for a full refund – we’ll pay for the shipping too! Please read the following to ensure you are eligible for a full refund:

  • Contact your Authorized CoreChair Dealer to collect a Return Authorization Number. CoreChair will then send you a tool that will remove the cylinder from the seat of the CoreChair. Please do not attempt to remove the cylinder without this tool as it may cause damage.
  • All components of the CoreChair must be boxed up in original packaging following the re-packing guideline that will be sent with your return instructions. This ensures that the CoreChair returns safely. If the CoreChair is returned improperly re-packaged, you will be subject to a restocking fee.
  • The CoreChair must be in like-new condition without any scratches or damaged components. In the event that the CoreChair is returned damaged, CoreChair has the right to refuse a full refund.
  • You are only eligible for a 60-day guarantee if you have not previously purchased and returned the CoreChair. If you have purchased and returned a CoreChair under the 60-day satisfaction guarantee, you will not be eligible for return on subsequent orders.
  • If you have purchased a demo unit at a discounted price, you are eligible for a return, however you are subject to restocking fees.

ApexDesk

 

We offer a 30-day risk-free return on all desks if you have decided you no longer want or need it, provided it’s new, unused and in the original packaging as received or defective. If an item is opened and deemed to be defective within 30 days from the shipping date, return the item to ApexDesk with the proper RMA number and we will replace it with an identical item or a full refund will be issued upon approval of the return.

To receive your RMA number contact us at info@ergowayshop.com and we will provide that info for you ASAP. If a refund is requested, a 20% restocking charge may be accessed upon approval of the return. If item is received damaged or parts are missing, we reserve the right to charge up to 50% restocking fee. For any items that arrive damaged to the customer, we would not charge any replacement fee. We do however, always ask for a picture of the damage. All replacements are shipped either USPS First Class or FedEx Ground. Return shipping is the responsibility of the buyer. Unfortunately we cannot accept returns for any reason after 30 days from the shipping date.

To return your ApexDesk product, you must provide a receipt or proof of purchase. The item must be in the same condition as when you received it, and you must ship it back in the original, undamaged packaging. 

All "Free Shipping Offers" will be charged a normal shipping before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold the remaining items and returned items will be billed for the normal shipping charges.

Expedited Shipping is usually not offered as the packages are too large. For smaller packages such as the accessories or single packages as the Sk Series Chair, those can be shipped expedited with additional cost. Please request for a quote.

• All shipping charges "ground or express" are non-refundable.

• All manufacturers' warranties will prevail.

• All returns are subject to our approval and must be accompanied by an authorized RMA. 

Bulk discount of 5% if MOQ 10 pcs or more. This is for all SKUs across the board except for the Pneumatic Desks.

 

SitTight 

 

a.  Except for any products designated on the Site as non-returnable, we will accept a return of the products for a refund of your purchase price, less the return shipping and handling costs, provided such return is made within 30 days of delivery and provided such products are returned in their original condition. To return products, you must email us at info@ergowayshop.com to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number.

b.  You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

c.  Refunds are typically processed within approximately three business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

 

Vivo

 Vivo offers a 30 day return policy. Any product being returned to us must have an RMA number included. Failure to include RMA number may result in delayed processing. Refunds or replacements may take up to 3-5 business days from receipt to be processed. Return shipping charges on items that are ordered in error or no longer needed are non-refundable. VIVO is not responsible for providing box(es) or packing materials for any return shipments. Items returned damaged due to insufficient packaging will not be processed. Any product utilized in food processing must be thoroughly cleaned prior to return. Contact us at info@ergowayshop.com to request a return and receive your RMA number.

 

Uncaged Ergonomics

 

We have a 30-day, "no questions asked" return window starting the day your order is delivered.  In the event that you are unhappy with your purchase, email a return/exchange request within 30 days after receiving your products to info@ergowayshop.com

If you return a damaged product (scratched, broken, etc.) we reserve the right to use our professional discretion to partially refund your purchase depending on the severity of the damage. 

DETAILS:

    • Receipts are required for refunds, returns, and exchanges.
    • Buyer is responsible for return shipping.
    • All returned products remain the property of Uncaged Ergonomics.  Shipping costs will not be paid or reimbursed by Ergoway LLC
    • We reserve the right to offer partial refunds for damaged products.

 

Clearlight

 

Your Jacuzzi® sauna comes with another exclusive – the Clearlight Infrared® Limited Lifetime Warranty for residential use.  Few other companies can offer this type of warranty because no one builds saunas like Clearlight Infrared®.

 Our True Wave™ infrared emitters have an estimated operational life of 30,000 hours. Using your sauna 5 times per week your True Wave­­™ heaters can last up to 125 years. All of our sauna cabins are both kiln dried and air dried to 7% moisture content then each panel is pressed to ensure a lifetime free from warping or cracking.  All electrical components in your Jacuzzi® sauna are manufactured to our exacting standards and once your sauna comes out of production at our factory, it is setup, tested and run for several hours to ensure that it is in top working condition.

In the rare event that you might have an issue with your sauna, our limited lifetime warranty covers the entire sauna – heaters, controls, electrical and wood… even the included audio system. You will never have to worry if anything should go wrong with your Jacuzzi® sauna.

If you are using your sauna in a commercial location, you are still covered under our 5-year warranty. 

Download the complete warranty by clicking the following link:  Jacuzzi® brand saunas warranty

Register your Jacuzzi® infrared sauna warranty by clicking here:  Warranty Registration
 

Core Chair

 
12 YEAR WARRANTY
Your CoreChair is warranted against manufacturing defects for a full 12 years. Its structure and mechanisms have been rigorously tested to ensure they will continue to perform under normal conditions. It’s that simple. If the chair breaks and it’s determined that it was a manufacturing defect, we will repair or replace your chair.Conditions:
  • User weight limit for warranty purposes is 250 pounds.
  • This warranty does not include normal wear and tear.
  • This warranty is valid only for the original purchaser from the original purchase date of the product from CoreChair or a CoreChair authorized dealer. Please retain a copy of your receipt as proof of purchase and owner. If the original purchaser sells or otherwise relinquishes ownership of the CoreChair to another, this warranty terminates and the subsequent owner accepts the product as is.
 

 JPMedics

JPMEDICS KUMO MASSAGE CHAIR WARRANTY

3 Year Full Coverage Manufacturers Warranty

This manufacturers warranty includes In-Home Service, Parts, & Labor for 3 (three) years at no cost to the customer.


2 Year Extended Warranty

The 2 Year Extended warranty extends the In-Home Service, Parts, & Labor for an additional 2 (two) years for a total of 5 years.

If you need service on your JPMedics Massage Chair call their Customer Service at 1-877-977-0656.

 

Brookstone

 

BROOKSTONE 3 YEAR PREMIUM WARRANTY

Brookstone covers the Brookstone Mach 9 Massage Chairs with a 3 Year Premium Warranty. The Brookstone Mach 9 is covered for 3 years with In Home Service and 3 years Parts.


If you need service on your Brookstone Massage Chair call their Customer Service at 1-877-977-0656 and press 2 for Support.

BROOKSTONE EXTENDED WARRANTY

The Brookstone Extended Warranty adds an additional 2 years of In-Home Service and 2 year Parts for a total of 5 Years of.

 

Infinity

INFINITY 5 YEAR LIMITED WARRANTY

Infinity covers their Massage Chairs with a 5 Year Limited Warranty. You are covered with In Home Service with Labor for 1 year, Parts for 3 years, and Structural Framework for a total of 5 years.


INFINITY 3 YEAR EXTENDED WARRANTY

The 3 Year Extended Warranty adds 2 additional years of in-home service for a total of 3 Years. Combined with the Manufacturers Limited Warranty, you are covered with In Home Service with Labor for 3 year, Parts for 3 years, and Structural Framework for a total of 5 years.


INFINITY 5 YEAR EXTENDED WARRANTY

The 5 Year Extended Warranty adds 4 additional years of in-home service for a total of 5 Years. Combined with the Manufacturers Limited Warranty, you are covered with In Home Service with Labor for 5 year, Parts for 5 years, and Structural Framework for a total of 5 years.

Download Warranty 

Kyota

KYOTA 4 YEAR LIMITED WARRANTY

Kyota covers their Massage Chairs with a 4 Year Limited Warranty. You are covered with In Home Service with Labor for 1 year, Parts for 2 years, and Structural Framework for a total of 4 years.

 3 YEAR EXTENDED WARRANTY

The 3 Year Extended Warranty adds 2 additional years of in-home service for a total of 3 Years. Combined with the Manufacturers Limited Warranty, you are covered with In Home Service with Labor for 3 year, Parts for 3 years, and Structural Framework for a total of 5 years.

 

5 YEAR EXTENDED WARRANTY

The 5 Year Extended Warranty adds 4 additional years of in-home service for a total of 5 Years. Combined with the Manufacturers Limited Warranty, you are covered with In Home Service with Labor for 5 year, Parts for 5 years, and Structural Framework for a total of 5 years.

 

Osaki

 

OSAKI 3 YEAR "ROCK SOLID" WARRANTY

Osaki guarantees that your qualified product will be replaced or repaired, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first THREE(3) years of ownership, excluding specific limitations. Osaki Covers Parts, Labor, and Structural Framework for the 1st year of ownership, Parts and Structural Framework for the 2nd year, and the Structural Framework for the 3rd years. You may obtain service advice by contacting the Osaki Customer Service department toll-free at 1-888-848-2630.
Download Warranty

OSAKI 4 YEAR EXTENDED LIMITED WARRANTY

The 4 Year Extended Limited Warranty adds an additional year of in-home service parts and labor, an additional year on parts, and an additional year of coverage on the framework to the standard Osaki Warranty. The first 2 years Osaki provides in-home service covering both parts and labor. The 3rd year Osaki covers Parts and Framework, and the 4th year just the Framework is covered. 

OSAKI 5 YEAR EXTENDED LIMITED WARRANTY

The 5 Year Extended Limited Warranty adds an additional two years of in-home service parts and labor, an additional two years on parts, and an additional two years of coverage on the framework the standard Osaki Warranty. The first 3 years Osaki provides in-home service covering both parts and labor. The 4th year Osaki covers Parts and Framework, and the 5th year just the framework is covered.

Titan

 

TITAN 3 YEAR "ROCK SOLID" WARRANTY

Titan massage chairs guarantees that your qualified product will be replaced or repaired, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first THREE(3) years of ownership, excluding specific limitations. Titan Covers Parts, Labor, and Structural Framework for the 1st year of ownership, Parts and Structural Framework for the 2nd year, and the Structural Framework for the 3rd years.


Download Warranty

TITAN EXTENDED WARRANTY

Titan offers 2 extended warranties which will add to the part and labor. You are able to add 1 additional year to each parts and labor, or 2 years. If you purchase the one year, that means you will now have 2 years parts and labor and 3 years parts.

Inner Balance

 

INNER BALANCE WELLNESS 5 YEAR LIMITED WARRANTY

Inner Balance Wellness covers their MC660 Massage Chair with a 5 Year Limited Warranty. The First year includes In-Home Service, Parts, and Labor. The Second year covers Parts and the Structural Framework. The Fourth and Fifth year of the warranty covers only the Framework of the chair.


If you need service on your Inner Balance Wellness Zero Gravity Massage Chair call their Customer Service at 877-217-2862 or by emailing service@ib-wellness.com.

Download Warranty

NEW LEAF 3 YEAR EXTENDED WARRANTY

The New Leaf Extended Warranty will give you piece of mind with a 3 Year Extended Warranty. The warranty will cover your iComfort Massage chair with Parts, Labor, and In Home Service for a total of 3 years from the date of purchase.


NEW LEAF 5 YEAR EXTENDED WARRANTY

The New Leaf Extended Warranty will give you piece of mind with a 5 Year Extended Warranty. The warranty will cover your iComfort Massage chair with Parts, Labor, and In Home Service for a total of 5 years from the date of purchase.

Synca

 

Synca Wellness covers the Circ with a 3 Year Limited Warranty that includes 3 years on Parts, 3 Years on Labor, and 3 years of structural framework.

SYNCA WELLNESS 5 YEAR LIMITED WARRANTY

Synca Wellness covers their premium massage chairs with a 5 Year Limited Warranty that includes 5 Years of In Home Service, 5 Years on Parts, 5 Years on Labor, and 5 years of structural framework.

If you need service on your Synca Wellness Massage Chair, please call their Customer Service at 1-877-217-2862.
 

Ecotric

 

EBikes warranty on ECOTRIC website

To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as the order number on our website.

Every ECOTRIC electric bicycle on our website comes with a 18 months warranty against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display.

This warranty applies only to the original registered owner of the ECOTRIC bicycle and is not transferable.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

It is important that you register your new bicycle within 30 days after purchase in order to activate the warranty and provide a record of the serial number of your bike.

TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY, PLEASE REGISTER YOUR BIKE HERE.

TERMS AND CONDITIONS OF THE WARRANTY


For your reference, please refer to below comprehensive warranty:

1. Frame – are warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.
3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as per this schedule.

The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.

5. Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:
  1. Failure to follow all directions or recommendations listed in the user manual.
  2. Cycling collision, accident or vehicle damage caused by careless parking 
  3. Acts in violation of laws 
  4. Never registered your ebike
  5. DIY repairs on electronics
  6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
  7. If the bicycle is used as rental unit 
  8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
  9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
  10. Overloading beyond recommended capacity .
  11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
  12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
  13. If vehicle is used in competitions or racing.
  14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
  15. Use of other components not approved by the manufacturer.
  16. Damages resulted from improper care and handling.
Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.

Vivo

Vivo offers a 3 year warranty. Please note, the warranty period for items varies by product category. Warranty is applicable to items purchased through VIVO or a registered VIVO vendor selling through an affiliated third-party marketplace. Warranty includes product defects and does not include damages resulted from user error. Things that void a warranty and further business with VIVO include physical abuse of the item, improper use, permanent alterations, failure to return all pieces/parts, returns resulting in product damages due to insufficient packaging or swearing/threatening customer support.
Please Note: Failure to report items that arrive damaged within 30 days of receipt may result in denial of reimbursement.

ApexDesk

For the Elite, Vortex and Flex Pro series, we have a limited 2-year manufacturer’s warranty on all electrical/moving parts. All other parts carry a 5-year warranty. The Pneumatic Air Desk and ZT Risers carry a 1 year warranty.Warranty shall not apply to: products which are used for a purpose other than which they were designed for or which have been altered in any way that would be detrimental to the performance or life of the product. Misapplication, misuse, negligence will revoke the warranty.

SitTight

 
SitTight, Inc. (the “Company” or “we” or “us”) gives the following Limited Warranty on all products (the “Products”) purchased on the Company’s Internet website www.sittight1.wpengine.com (the “Site”). This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

1. Limited Warranty. We warrant that, for a period of one year from the date of purchase of your Product (the “Warranty Period”), the Product will be free from defects in materials and workmanship. Our responsibility for defective products is limited to repair, replacement, or refund, as set forth in this Limited Warranty.

2. Disclaimer and Limitation of Other Warranties. Other than this Limited Warranty, we make no express or implied warranties, in accordance with Section 14 of the Company’s Terms of Use (sittight.com/terms-of-use). In the event this disclaimer is ineffective with respect to any implied warranties, we expressly limit the duration of all implied warranties to the Warranty Period.

3. State Limitations. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

4. Eligibility; Who May Use This Warranty? To be covered by this Limited Warranty, you must complete the warranty registration process at www.SitTight.com/warranty-registration. This Limited Warranty extends only to the original purchaser of products and services from the Site. It does not extend to any subsequent or other owner or transferee of the product or any transferee or other beneficiary of the service.

5. What Does This Warranty Not Cover? This Limited Warranty does not cover any damages due to:

• transportation;
• storage;
• improper use (proper use is defined as being used as a chair in a home, office or other similar environment and not exposed to, or used for, outside applications);
• failure to follow the product instructions;
• failure to perform preventive maintenance;
• modifications;
• combination or use with any products, materials, processes, systems or other matter not provided or authorized in writing by us;
• unauthorized repair;
• normal wear and tear;
• fading or failure to match colors, patterns, or dye lots; or
• external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

6. What is the Period of Coverage? The Warranty Period is one year from the date of purchase. The Warranty Period is not extended if we repair or replace a warranted product.

7. What Are Your Remedies Under This Limited Warranty? With respect to any defective products during the Warranty Period, we will, in our sole discretion, either: (i) repair or replace such products (or the defective part) free of charge or (ii) refund the purchase price of such products. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective products.

8. How Do You Obtain Warranty Service? To obtain warranty service, you must email us at info@ergowayshop.com during the Warranty Period to obtain an RMA number. No warranty service will be provided without an RMA number.

9. Limitation of Liability. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT THAT YOU HAVE PURCHASED THROUGH THE SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY LOSS OF PRODUCTION, WORK, DATA, USE, BUSINESS, GOODWILL, REPUTATION, REVENUE OR PROFIT, ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS OR SERVICES, OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Uncaged Ergonomics

 

All Uncaged Ergonomic products come with a ninety-day, limited warranty.  We'll use the best method possible to get your stand back in working condition - either send replacement parts or an entirely new item.  Specific warranty details are included below.   

We want happy, satisfied customers.  So what are you waiting for – go ahead and check out our products. 

What Does This Warranty Cover? 

Uncaged Ergonomics warrants this product against defects in materials and workmanship under normal use for a period of ninety (90) days from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a hardware defect arises and a valid claim is received by Ergoway LLC within the Warranty Period, then, at its option and to the extent permitted by law, Uncaged Ergonomics will either (1) repair the product at no charge, using new parts or parts equivalent to new in performance and reliability, (2) exchange the product with a product that is new or equivalent to new in performance and reliability and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Uncaged Ergonomics may request that you replace defective parts with new or refurbished user-installable parts that Uncaged Ergonomics provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Uncaged Ergonomics, assumes the remaining warranty of the original product or 30 days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Uncaged Ergonomics’ property. Parts provided by Uncaged Ergonomics in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Uncaged Ergonomics and becomes Uncaged Ergonomics’ property.
  

 

Delivery Estimates:

As a dropship company we have varying delivery times depending on the manufacturer. Our average delivery times for office products are anywhere from 3-5 business days. Our Clearlight Saunas have a delivery range of 3-5 weeks. Dundalk Leisurecraft Saunas currently take 10-14 weeks for delivery. Our Massage Chairs take 5-7 business days and we offer White Glove Delivery which takes 10-15 business days if you choose that option. 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@ergowayshop.com.

All Clearlight Sauna® models can add Vibrational Resonance Therapy (VRT). VRT combines the benefits of sound and vibration relaxing your body and mind. The VRT modules attach to the bottom of the sauna bench.
 

Overview

In this section you will find information pertaining to returns and cancellations policies based on the varying manufacturers policies. To cancel an order or request an RMA please contact us at info@ergowayshop.com or 717-220-7087. This following notice goes for any product purchased on our site. If you have any special shipping notes for shipping services when dropping off your product please call us ahead of time before purchasing so that we can alert the shipping service ahead of time. Otherwise we are not liable for any shipping errors.

Clearlight

 

EXTERNAL/VISIBLE DAMAGE

If you received your package and notice external damage that has occured during transport, then we advise you to make a note on the receipt and ask for the carrier’s driver signature. This will help sort out any possible problem later down the road.

CONCEALED DAMAGE

If once you’ve unpacked the boxes you notice damage on one or multiple parts of the sauna that was unnoticeable at the moment of delivery, then this is considered concealed damage and you should contact immediately so we can solve the issue.

Due to rough handling sometimes items get damaged within the boxes without the external parts being busted themselves. If any claim should be filed then please make sure to keep all original packaging and damaged items. It is to note that all concealed damage claims must be filed within 5 business days of delivery.

HOW TO RECEIVE YOUR SHIPMENT

  1. First things first, you should always inspect all boxes properly before signing the delivery papers. Carefully analyze to see if any of the box is crushed, dented, perforated or scratched if they are please make sure to add a specific note about it when you sign the Bill of Laden. Be very precise as to the type and position where the damage occured.
  1. As mentioned previously, internal damaged caused by rough handling or during transportation can happen. If you suspect that is the case, you can always ask the driver to wait with you while you open the boxes and search for damage. If the driver refuses make sure to add a not on the bill of Laden noting a “possible hidden damage”. You shall open the boxes as soon as possible and never 5 days after delivery as no claim can be claimed after that period.

SHIPMENT REFUSAL & CARRIER FEES

If you decide not to accept the delivery because of damage it is best to call us directly before refusing the shipment.

All of our delivery include liftgate service and notification before arrival. If by any chance, the carrier haven’t been able to contact you to set an appointment for delivery storage fees might be considered by the carrier. In this case, all fees shall be transferred to the customer and billed on the credit card.

RETURNS & REFUNDS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. It is to note that all shipping charges for the returns must be taken in charge by the customer and that most items returned require a 25% restocking fee.

For refund prior to shipping, an administration fee of 2.9% will be deducted from the refund.

To be eligible for a return your item must fulfill the following conditions :

  1. You must contact our customer service agents so they give you a Return Authorization Number. (No credit or refund will be provided without a Return Authorization Number.)
  2. Item must be unused and in the same condition that you've received it.
  3. Item must be in original packaging.

PARTIAL REFUNDS

There are certain situations where only partial refunds are granted: (if applicable)

  1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  2. Any item that is returned more than 30 days after delivery

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet please follow the steps below :

  1. Check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ergowayshop.com

SALES ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded (Unless otherwise indicated).

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@ergowayshop.com and we'll indicate the exact address where to ship the item.

SHIPPING

To return your product, you should first ask for a Return Authorization Number and if validated, we'll let you know the exact address at which the product must be sent.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


EgoFit

 

If you are not satisfied with your Egofit Walker, you can return it within 30 days upon receipt. Our guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our limited warranty.

Because of the size and weight of the Egofit Walker Treadmill, we do not offer a refund for any shipping charges you may have paid to receive your treadmill. Returns will be charged an additional return shipping fee of $80 or more, depending on your location.

If your Egofit Walker is returned in damaged condition or with missing parts, you may be charged an additional restocking fee.

To initiate a return, please contact us at orders@ergowayshop.com

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@ergowayshop.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it, Kindly send us an email at info@ergowayshop.com

 

Ecotric

 

Ecotric bike Return Policy

  1. Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days start from the date of receiving the bike. Please check the warranty terms for complete information for when a return is applicable. Please note that we do not accept the return of the spare parts or accessories(except battery).
  2. Please request a Return and Exchange Authorization. (contact Ergoway Support for a return label at info@ergowayshop.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the electric bike.
  3. Ship-back charge:
         a. If the unit purchase under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 20% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
         b. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and stick it on the box, and take the package to the nearest UPS store.(If you need the pick-up service, please tell us, and we will arrange a return label with the pick up fee for you, but customer will need to pay for this pick-up fee.)
  4. The returned unit must be in like-new condition, include all original packaging,  accessories, and documentation. Any missing components may be deducted from the refund . Any shipping damage during the ship-back may incur a deduction from the refund. 
  5. Returned units are subject to a 20% of inspection and restocking fee from the original price.
  6. The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.
  7. If customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost.

 

 Infinity/ Kyota/ Sharper Image

 

 30 day return policy and 15% restock fee and return shipping cost

 

JPMedics, Cozzia, Svago, Homedics

 

Return Policy

  •  If the chair does not operate correctly, Cozzia has the right to fix it
  • If the chair arrives damaged, Cozzia will ship the customer a new chair or send parts to fix it
  •  If customer wants to return the chair for whatever reason, the company that is was purchased from (Ergoway LLC) the customer will be responsible for the inbound and outbound freight, a 15% restocking fee, and a handling fee
  • There is a 30-day restocking time frame and items cannot be returned after 30 days
  • The customer needs to keep the carton if they are planning on returning the chair, one will not be provided

Osaki and Titan Returns

 
  1. For all returning merchandise you must have RMA(Return Merchandise Authorization) authorized by us.
  2. Customers will be responsible for both, the original delivery and the return shipping charges. **This applies to cancellations if the order has been shipped**
  3. The product being returned must have all the original packaging and be in new resalable condition.
  4. All massage chairs can be returned or exchanged within 30 days.
  5. The 30 day time frame for acceptance of returning merchandise starts from the delivery date of product. No return of merchandise after this 30 day time window.
  6. In case of shipping damage from our company to the delivery address of customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
  7. All items not under the Titan Brand, a restocking fee of 20% will be added for any returns within 30 days of purchase.

 To prepare returns:

  1. Get your RMA number:
  2. Send us an email, stating that you have read our return policy to info@ergowayshop.com
  3. You can also call us to expedite this process at 717-220-7087.
  4. Returning merchandise must have a copy of your invoice, and RMA written on the box of retuning merchandise.
  5. Choose the shipping company of your choice for return or call us to get a designated shipping company.
  6. Call us back with the tracking number of the returning merchandise.
  7. Product/merchandise must be insured for the possibility of damage/getting lost.

 Easy Returns

  1. Please call 717-220-7087 and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.
  2. Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
  3. Tape box securely and mark with appropriate shipping address.

 Massage Chairs

For all massage chairs we offer a 30-day money back guarantee. Customers will be responsible for the shipping costs to and from our facility. No refunds after 30 days. You will be charged for ALL delivery and shipping charges. Buyer will be responsible for all shipping charges to and from our facility. All massage chair brands offer an exchange of a new unit if there are defects with the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.

CANCELLATIONS

We usually ship orders next day, if you choose to cancel your order after your massage chair has shipped, you will be liable for any shipping charges incurred as well as a 3% credit card processing fee.

 

Synca Wellness

 

RETURN POLICY:

  • Flat Fee Return - $250
  • No Restocking or Handling Fees
  • No Box $250 Charge

RETURN POLICY GUIDELINES:

  • Must be returned in its original boxes. If not an additional charge will be applied.
  • White Glove Delivery is Non-Refundable. This is an additional service and therefore cannot be refunded. If you do return your chair and want white glove pickup, then there will be an additional charge applied.
  • Only orders in the contiguous US - It does not apply to Alaska, Hawaii, and Puerto Rico orders or international orders.
  • Chair must return with no damages to qualify for the flat free return.
  • Financing Fees are non-refundable. These range from 10%-15%.
  • Flat Fee Return policy only applies to products purchased at the advertised price which includes any on-site promos. Purchased made at negotiated prices can be returned in 30 days with a full refund minus any shipping charges.

EXCHANGE POLICY

Like our return policy, customers have 30 days to exchange their massage chair for another model. The customer is responsible for shipping fees and white glove delivery fees. If the massage chair is defective, we will exchange it for the same model with no additional shipping costs. Once an exchange has taken place on a non-defective chair, it cannot be returned.

CANCELLATIONS

We usually ship orders next day, if you choose to cancel your order after your massage chair has shipped, you will be liable for any shipping charges incurred as well as a 3% credit card processing fee.

 

Techni Mobili and Techni Sport

 

It is recommended that you open the Box as soon as possible and inspect for concealed damage. If there are parts missing or damaged, please contact warranty@rtaproducts.com for replacements.

If you would like to return your product, you must first request a Return Authorization Number (RA#) by emailing orders@ergowayshop.com. Our supportTeam will email you a return shipping label. You must ship the item back to us within 10 days of receiving the item. No refunds will be given if the RA# is missing from the label. As soon as the product is received in our facility you will receive a refund less the shipping cost involved in the return.

If the product is defective or damaged beyond repair, please take a pictures of the damage or defect and contact our support team at orders@ergowayshop.com or call 717-220-7087 to receive a Return Authorization Number (RA#). We will then provide you with a return shipping label. The item must be returned in its original box within 10 days of receiving the item. Upon receiving your return in our facility, the item will be inspected and you may choose to exchange your item or request a full refund.

Please allow about 10 days to complete your refund. We are unable to issue refunds for products returned that have been soiled, accidentally damaged or returned with parts missing.

Eureka Ergonomics Returns

 

The best way to find out if you’re going to like our ergonomic desks, gaming desks, office chair, and office accessories is to order one today and give it a try. We’re so confident that you’ll love our products, we’re offering a 30-day risk free guarantee. If you don’t like it, send it back. It’s that easy! Your satisfaction is our top priority. Free return shipping if you’re not satisfied.

RETURNS & REFUNDS

Returns must be requested within 30 days of receipt of your order. Please contact our Customer Service Team to obtain a RMA# (Return Merchandise Authorization) and schedule a pick-up. You must have the original packaging & box and the product must be in 100% resalable condition to receive a full refund or exchange. If the original packaging/box has been destroyed or thrown away, you are responsible for acquiring a new shipping box. Once we receive the return shipment, and inspect the returned product, we will process your refund or issue a store credit. Please allow 7 to 10 business days after we receive the product for a refund to be issued.

ITEMS DAMAGED IN TRANSIT

Items damaged in transit may be returned or replaced under our guarantee. We may ask for photographic or video evidence for our records.

DAMAGED AND DEFECTIVE PRODUCTS

If you receive a damaged or defective product, please contact our customer service team at (717) 220-7087. We will issue an RMA (Return Merchandise Authorization) and schedule a pick up for the damaged or defective product. We will gladly ship out a replacement product or issue a refund/store credit.
 

Seville Classics 

 At the moment we are unable to accept any returns on Seville Classics orders. They only accept returns on items purchased directly from them. 

CoreChair 

 

60 – Day Return Policy

CoreChair offers a 60 Day Return Policy. If the CoreChair is not everything you hoped for, it can be returned for a full refund – we’ll pay for the shipping too! Please read the following to ensure you are eligible for a full refund:

  • Contact your Authorized CoreChair Dealer to collect a Return Authorization Number. CoreChair will then send you a tool that will remove the cylinder from the seat of the CoreChair. Please do not attempt to remove the cylinder without this tool as it may cause damage.
  • All components of the CoreChair must be boxed up in original packaging following the re-packing guideline that will be sent with your return instructions. This ensures that the CoreChair returns safely. If the CoreChair is returned improperly re-packaged, you will be subject to a restocking fee.
  • The CoreChair must be in like-new condition without any scratches or damaged components. In the event that the CoreChair is returned damaged, CoreChair has the right to refuse a full refund.
  • You are only eligible for a 60-day guarantee if you have not previously purchased and returned the CoreChair. If you have purchased and returned a CoreChair under the 60-day satisfaction guarantee, you will not be eligible for return on subsequent orders.
  • If you have purchased a demo unit at a discounted price, you are eligible for a return, however you are subject to restocking fees.

ApexDesk

 

We offer a 30-day risk-free return on all desks if you have decided you no longer want or need it, provided it’s new, unused and in the original packaging as received or defective. If an item is opened and deemed to be defective within 30 days from the shipping date, return the item to ApexDesk with the proper RMA number and we will replace it with an identical item or a full refund will be issued upon approval of the return.

To receive your RMA number contact us at info@ergowayshop.com and we will provide that info for you ASAP. If a refund is requested, a 20% restocking charge may be accessed upon approval of the return. If item is received damaged or parts are missing, we reserve the right to charge up to 50% restocking fee. For any items that arrive damaged to the customer, we would not charge any replacement fee. We do however, always ask for a picture of the damage. All replacements are shipped either USPS First Class or FedEx Ground. Return shipping is the responsibility of the buyer. Unfortunately we cannot accept returns for any reason after 30 days from the shipping date.

To return your ApexDesk product, you must provide a receipt or proof of purchase. The item must be in the same condition as when you received it, and you must ship it back in the original, undamaged packaging. 

All "Free Shipping Offers" will be charged a normal shipping before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold the remaining items and returned items will be billed for the normal shipping charges.

Expedited Shipping is usually not offered as the packages are too large. For smaller packages such as the accessories or single packages as the Sk Series Chair, those can be shipped expedited with additional cost. Please request for a quote.

• All shipping charges "ground or express" are non-refundable.

• All manufacturers' warranties will prevail.

• All returns are subject to our approval and must be accompanied by an authorized RMA. 

Bulk discount of 5% if MOQ 10 pcs or more. This is for all SKUs across the board except for the Pneumatic Desks.

 

SitTight 

 

a.  Except for any products designated on the Site as non-returnable, we will accept a return of the products for a refund of your purchase price, less the return shipping and handling costs, provided such return is made within 30 days of delivery and provided such products are returned in their original condition. To return products, you must email us at info@ergowayshop.com to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number.

b.  You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

c.  Refunds are typically processed within approximately three business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

 

Vivo

 Vivo offers a 30 day return policy. Any product being returned to us must have an RMA number included. Failure to include RMA number may result in delayed processing. Refunds or replacements may take up to 3-5 business days from receipt to be processed. Return shipping charges on items that are ordered in error or no longer needed are non-refundable. VIVO is not responsible for providing box(es) or packing materials for any return shipments. Items returned damaged due to insufficient packaging will not be processed. Any product utilized in food processing must be thoroughly cleaned prior to return. Contact us at info@ergowayshop.com to request a return and receive your RMA number.

 

Uncaged Ergonomics

 

We have a 30-day, "no questions asked" return window starting the day your order is delivered.  In the event that you are unhappy with your purchase, email a return/exchange request within 30 days after receiving your products to info@ergowayshop.com

If you return a damaged product (scratched, broken, etc.) we reserve the right to use our professional discretion to partially refund your purchase depending on the severity of the damage. 

DETAILS:

    • Receipts are required for refunds, returns, and exchanges.
    • Buyer is responsible for return shipping.
    • All returned products remain the property of Uncaged Ergonomics.  Shipping costs will not be paid or reimbursed by Ergoway LLC
    • We reserve the right to offer partial refunds for damaged products.

 

Clearlight

 

Your Jacuzzi® sauna comes with another exclusive – the Clearlight Infrared® Limited Lifetime Warranty for residential use.  Few other companies can offer this type of warranty because no one builds saunas like Clearlight Infrared®.

 Our True Wave™ infrared emitters have an estimated operational life of 30,000 hours. Using your sauna 5 times per week your True Wave­­™ heaters can last up to 125 years. All of our sauna cabins are both kiln dried and air dried to 7% moisture content then each panel is pressed to ensure a lifetime free from warping or cracking.  All electrical components in your Jacuzzi® sauna are manufactured to our exacting standards and once your sauna comes out of production at our factory, it is setup, tested and run for several hours to ensure that it is in top working condition.

In the rare event that you might have an issue with your sauna, our limited lifetime warranty covers the entire sauna – heaters, controls, electrical and wood… even the included audio system. You will never have to worry if anything should go wrong with your Jacuzzi® sauna.

If you are using your sauna in a commercial location, you are still covered under our 5-year warranty. 

Download the complete warranty by clicking the following link:  Jacuzzi® brand saunas warranty

Register your Jacuzzi® infrared sauna warranty by clicking here:  Warranty Registration
 

Core Chair

 
12 YEAR WARRANTY
Your CoreChair is warranted against manufacturing defects for a full 12 years. Its structure and mechanisms have been rigorously tested to ensure they will continue to perform under normal conditions. It’s that simple. If the chair breaks and it’s determined that it was a manufacturing defect, we will repair or replace your chair.Conditions:
  • User weight limit for warranty purposes is 250 pounds.
  • This warranty does not include normal wear and tear.
  • This warranty is valid only for the original purchaser from the original purchase date of the product from CoreChair or a CoreChair authorized dealer. Please retain a copy of your receipt as proof of purchase and owner. If the original purchaser sells or otherwise relinquishes ownership of the CoreChair to another, this warranty terminates and the subsequent owner accepts the product as is.
 

 JPMedics

JPMEDICS KUMO MASSAGE CHAIR WARRANTY

3 Year Full Coverage Manufacturers Warranty

This manufacturers warranty includes In-Home Service, Parts, & Labor for 3 (three) years at no cost to the customer.


2 Year Extended Warranty

The 2 Year Extended warranty extends the In-Home Service, Parts, & Labor for an additional 2 (two) years for a total of 5 years.

If you need service on your JPMedics Massage Chair call their Customer Service at 1-877-977-0656.

 

Brookstone

 

BROOKSTONE 3 YEAR PREMIUM WARRANTY

Brookstone covers the Brookstone Mach 9 Massage Chairs with a 3 Year Premium Warranty. The Brookstone Mach 9 is covered for 3 years with In Home Service and 3 years Parts.


If you need service on your Brookstone Massage Chair call their Customer Service at 1-877-977-0656 and press 2 for Support.

BROOKSTONE EXTENDED WARRANTY

The Brookstone Extended Warranty adds an additional 2 years of In-Home Service and 2 year Parts for a total of 5 Years of.

 

Infinity

INFINITY 5 YEAR LIMITED WARRANTY

Infinity covers their Massage Chairs with a 5 Year Limited Warranty. You are covered with In Home Service with Labor for 1 year, Parts for 3 years, and Structural Framework for a total of 5 years.


INFINITY 3 YEAR EXTENDED WARRANTY

The 3 Year Extended Warranty adds 2 additional years of in-home service for a total of 3 Years. Combined with the Manufacturers Limited Warranty, you are covered with In Home Service with Labor for 3 year, Parts for 3 years, and Structural Framework for a total of 5 years.


INFINITY 5 YEAR EXTENDED WARRANTY

The 5 Year Extended Warranty adds 4 additional years of in-home service for a total of 5 Years. Combined with the Manufacturers Limited Warranty, you are covered with In Home Service with Labor for 5 year, Parts for 5 years, and Structural Framework for a total of 5 years.

Download Warranty 

Kyota

KYOTA 4 YEAR LIMITED WARRANTY

Kyota covers their Massage Chairs with a 4 Year Limited Warranty. You are covered with In Home Service with Labor for 1 year, Parts for 2 years, and Structural Framework for a total of 4 years.

 3 YEAR EXTENDED WARRANTY

The 3 Year Extended Warranty adds 2 additional years of in-home service for a total of 3 Years. Combined with the Manufacturers Limited Warranty, you are covered with In Home Service with Labor for 3 year, Parts for 3 years, and Structural Framework for a total of 5 years.

 

5 YEAR EXTENDED WARRANTY

The 5 Year Extended Warranty adds 4 additional years of in-home service for a total of 5 Years. Combined with the Manufacturers Limited Warranty, you are covered with In Home Service with Labor for 5 year, Parts for 5 years, and Structural Framework for a total of 5 years.

 

Osaki

 

OSAKI 3 YEAR "ROCK SOLID" WARRANTY

Osaki guarantees that your qualified product will be replaced or repaired, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first THREE(3) years of ownership, excluding specific limitations. Osaki Covers Parts, Labor, and Structural Framework for the 1st year of ownership, Parts and Structural Framework for the 2nd year, and the Structural Framework for the 3rd years. You may obtain service advice by contacting the Osaki Customer Service department toll-free at 1-888-848-2630.
Download Warranty

OSAKI 4 YEAR EXTENDED LIMITED WARRANTY

The 4 Year Extended Limited Warranty adds an additional year of in-home service parts and labor, an additional year on parts, and an additional year of coverage on the framework to the standard Osaki Warranty. The first 2 years Osaki provides in-home service covering both parts and labor. The 3rd year Osaki covers Parts and Framework, and the 4th year just the Framework is covered. 

OSAKI 5 YEAR EXTENDED LIMITED WARRANTY

The 5 Year Extended Limited Warranty adds an additional two years of in-home service parts and labor, an additional two years on parts, and an additional two years of coverage on the framework the standard Osaki Warranty. The first 3 years Osaki provides in-home service covering both parts and labor. The 4th year Osaki covers Parts and Framework, and the 5th year just the framework is covered.

Titan

 

TITAN 3 YEAR "ROCK SOLID" WARRANTY

Titan massage chairs guarantees that your qualified product will be replaced or repaired, without cost to you, should it be deemed defective because of faulty parts, workmanship or structural defects during the first THREE(3) years of ownership, excluding specific limitations. Titan Covers Parts, Labor, and Structural Framework for the 1st year of ownership, Parts and Structural Framework for the 2nd year, and the Structural Framework for the 3rd years.


Download Warranty

TITAN EXTENDED WARRANTY

Titan offers 2 extended warranties which will add to the part and labor. You are able to add 1 additional year to each parts and labor, or 2 years. If you purchase the one year, that means you will now have 2 years parts and labor and 3 years parts.

Inner Balance

 

INNER BALANCE WELLNESS 5 YEAR LIMITED WARRANTY

Inner Balance Wellness covers their MC660 Massage Chair with a 5 Year Limited Warranty. The First year includes In-Home Service, Parts, and Labor. The Second year covers Parts and the Structural Framework. The Fourth and Fifth year of the warranty covers only the Framework of the chair.


If you need service on your Inner Balance Wellness Zero Gravity Massage Chair call their Customer Service at 877-217-2862 or by emailing service@ib-wellness.com.

Download Warranty

NEW LEAF 3 YEAR EXTENDED WARRANTY

The New Leaf Extended Warranty will give you piece of mind with a 3 Year Extended Warranty. The warranty will cover your iComfort Massage chair with Parts, Labor, and In Home Service for a total of 3 years from the date of purchase.


NEW LEAF 5 YEAR EXTENDED WARRANTY

The New Leaf Extended Warranty will give you piece of mind with a 5 Year Extended Warranty. The warranty will cover your iComfort Massage chair with Parts, Labor, and In Home Service for a total of 5 years from the date of purchase.

Synca

 

Synca Wellness covers the Circ with a 3 Year Limited Warranty that includes 3 years on Parts, 3 Years on Labor, and 3 years of structural framework.

SYNCA WELLNESS 5 YEAR LIMITED WARRANTY

Synca Wellness covers their premium massage chairs with a 5 Year Limited Warranty that includes 5 Years of In Home Service, 5 Years on Parts, 5 Years on Labor, and 5 years of structural framework.

If you need service on your Synca Wellness Massage Chair, please call their Customer Service at 1-877-217-2862.
 

Ecotric

 

EBikes warranty on ECOTRIC website

To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as the order number on our website.

Every ECOTRIC electric bicycle on our website comes with a 18 months warranty against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display.

This warranty applies only to the original registered owner of the ECOTRIC bicycle and is not transferable.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

It is important that you register your new bicycle within 30 days after purchase in order to activate the warranty and provide a record of the serial number of your bike.

TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY, PLEASE REGISTER YOUR BIKE HERE.

TERMS AND CONDITIONS OF THE WARRANTY


For your reference, please refer to below comprehensive warranty:

1. Frame – are warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.
3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as per this schedule.

The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.

5. Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues, the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:
  1. Failure to follow all directions or recommendations listed in the user manual.
  2. Cycling collision, accident or vehicle damage caused by careless parking 
  3. Acts in violation of laws 
  4. Never registered your ebike
  5. DIY repairs on electronics
  6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
  7. If the bicycle is used as rental unit 
  8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
  9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
  10. Overloading beyond recommended capacity .
  11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
  12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
  13. If vehicle is used in competitions or racing.
  14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
  15. Use of other components not approved by the manufacturer.
  16. Damages resulted from improper care and handling.
Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.

Vivo

Vivo offers a 3 year warranty. Please note, the warranty period for items varies by product category. Warranty is applicable to items purchased through VIVO or a registered VIVO vendor selling through an affiliated third-party marketplace. Warranty includes product defects and does not include damages resulted from user error. Things that void a warranty and further business with VIVO include physical abuse of the item, improper use, permanent alterations, failure to return all pieces/parts, returns resulting in product damages due to insufficient packaging or swearing/threatening customer support.
Please Note: Failure to report items that arrive damaged within 30 days of receipt may result in denial of reimbursement.

ApexDesk

For the Elite, Vortex and Flex Pro series, we have a limited 2-year manufacturer’s warranty on all electrical/moving parts. All other parts carry a 5-year warranty. The Pneumatic Air Desk and ZT Risers carry a 1 year warranty.Warranty shall not apply to: products which are used for a purpose other than which they were designed for or which have been altered in any way that would be detrimental to the performance or life of the product. Misapplication, misuse, negligence will revoke the warranty.

SitTight

 
SitTight, Inc. (the “Company” or “we” or “us”) gives the following Limited Warranty on all products (the “Products”) purchased on the Company’s Internet website www.sittight1.wpengine.com (the “Site”). This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

1. Limited Warranty. We warrant that, for a period of one year from the date of purchase of your Product (the “Warranty Period”), the Product will be free from defects in materials and workmanship. Our responsibility for defective products is limited to repair, replacement, or refund, as set forth in this Limited Warranty.

2. Disclaimer and Limitation of Other Warranties. Other than this Limited Warranty, we make no express or implied warranties, in accordance with Section 14 of the Company’s Terms of Use (sittight.com/terms-of-use). In the event this disclaimer is ineffective with respect to any implied warranties, we expressly limit the duration of all implied warranties to the Warranty Period.

3. State Limitations. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

4. Eligibility; Who May Use This Warranty? To be covered by this Limited Warranty, you must complete the warranty registration process at www.SitTight.com/warranty-registration. This Limited Warranty extends only to the original purchaser of products and services from the Site. It does not extend to any subsequent or other owner or transferee of the product or any transferee or other beneficiary of the service.

5. What Does This Warranty Not Cover? This Limited Warranty does not cover any damages due to:

• transportation;
• storage;
• improper use (proper use is defined as being used as a chair in a home, office or other similar environment and not exposed to, or used for, outside applications);
• failure to follow the product instructions;
• failure to perform preventive maintenance;
• modifications;
• combination or use with any products, materials, processes, systems or other matter not provided or authorized in writing by us;
• unauthorized repair;
• normal wear and tear;
• fading or failure to match colors, patterns, or dye lots; or
• external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

6. What is the Period of Coverage? The Warranty Period is one year from the date of purchase. The Warranty Period is not extended if we repair or replace a warranted product.

7. What Are Your Remedies Under This Limited Warranty? With respect to any defective products during the Warranty Period, we will, in our sole discretion, either: (i) repair or replace such products (or the defective part) free of charge or (ii) refund the purchase price of such products. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective products.

8. How Do You Obtain Warranty Service? To obtain warranty service, you must email us at info@ergowayshop.com during the Warranty Period to obtain an RMA number. No warranty service will be provided without an RMA number.

9. Limitation of Liability. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT THAT YOU HAVE PURCHASED THROUGH THE SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY LOSS OF PRODUCTION, WORK, DATA, USE, BUSINESS, GOODWILL, REPUTATION, REVENUE OR PROFIT, ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS OR SERVICES, OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Uncaged Ergonomics

 

All Uncaged Ergonomic products come with a ninety-day, limited warranty.  We'll use the best method possible to get your stand back in working condition - either send replacement parts or an entirely new item.  Specific warranty details are included below.   

We want happy, satisfied customers.  So what are you waiting for – go ahead and check out our products. 

What Does This Warranty Cover? 

Uncaged Ergonomics warrants this product against defects in materials and workmanship under normal use for a period of ninety (90) days from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a hardware defect arises and a valid claim is received by Ergoway LLC within the Warranty Period, then, at its option and to the extent permitted by law, Uncaged Ergonomics will either (1) repair the product at no charge, using new parts or parts equivalent to new in performance and reliability, (2) exchange the product with a product that is new or equivalent to new in performance and reliability and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Uncaged Ergonomics may request that you replace defective parts with new or refurbished user-installable parts that Uncaged Ergonomics provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Uncaged Ergonomics, assumes the remaining warranty of the original product or 30 days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Uncaged Ergonomics’ property. Parts provided by Uncaged Ergonomics in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Uncaged Ergonomics and becomes Uncaged Ergonomics’ property.
  

 

Delivery Estimates:

As a dropship company we have varying delivery times depending on the manufacturer. Our average delivery times for office products are anywhere from 3-5 business days. Our Clearlight Saunas have a delivery range of 3-5 weeks. Dundalk Leisurecraft Saunas currently take 10-14 weeks for delivery. Our Massage Chairs take 5-7 business days and we offer White Glove Delivery which takes 10-15 business days if you choose that option. 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@ergowayshop.com.