Vivo Black V-Base Studio TV Stand for 49" to 70" TVs

Overview

In this section you will find information pertaining to returns and cancellations policies based on the varying manufacturers policies. To cancel an order or request an RMA please contact us at info@ergowayshop.com or 717-220-7087. This following notice goes for any product purchased on our site. If you have any special shipping notes for shipping services when dropping off your product please call us ahead of time before purchasing so that we can alert the shipping service ahead of time. Otherwise we are not liable for any shipping errors.

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RETURNS & REFUNDS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. It is to note that all shipping charges for the returns must be taken in charge by the customer and that most items returned require a 25% restocking fee.

For refund prior to shipping, an administration fee of 2.9% will be deducted from the refund.

To be eligible for a return your item must fulfill the following conditions :

1. You must contact our customer service agents so they give you a Return Authorization Number. (No credit or refund will be provided without a Return Authorization Number.)
2. Item must be unused and in the same condition that you've received it.
3. Item must be in original packaging.

PARTIAL REFUNDS

There are certain situations where only partial refunds are granted: (if applicable)

1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
2. Any item that is returned more than 30 days after delivery

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet please follow the steps below :

1. Check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ergowayshop.com

SALES ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded (Unless otherwise indicated).

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@ergowayshop.com and we'll indicate the exact address where to ship the item.

SHIPPING

To return your product, you should first ask for a Return Authorization Number and if validated, we'll let you know the exact address at which the product must be sent.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

EgoFit

If you are not satisfied with your Egofit Walker, you can return it within 30 days upon receipt. Our guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents subject to the terms of our limited warranty.

Because of the size and weight of the Egofit Walker Treadmill, we do not offer a refund for any shipping charges you may have paid to receive your treadmill. Returns will be charged an additional return shipping fee of $80 or more, depending on your location.

If your Egofit Walker is returned in damaged condition or with missing parts, you may be charged an additional restocking fee.

To initiate a return, please contact us at orders@ergowayshop.com

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@ergowayshop.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it, Kindly send us an email at info@ergowayshop.com

Osaki and Titan Returns

1. For all returning merchandise you must have RMA(Return Merchandise Authorization) authorized by us.
2. Customers will be responsible for both, the original delivery and the return shipping charges. **This applies to cancellations if the order has been shipped**
3. The product being returned must have all the original packaging and be in new resalable condition.
4. All massage chairs can be returned or exchanged within 30 days.
5. The 30 day time frame for acceptance of returning merchandise starts from the delivery date of product. No return of merchandise after this 30 day time window.
6. In case of shipping damage from our company to the delivery address of customer, replacement parts will be sent to the customer or a new unit based on a per case basis.
7. All items not under the Titan Brand, a restocking fee of 20% will be added for any returns within 30 days of purchase.

 To prepare returns:

1. Get your RMA number:
2. Send us an email, stating that you have read our return policy to info@ergowayshop.com
3. You can also call us to expedite this process at 717-220-7087.
4. Returning merchandise must have a copy of your invoice, and RMA written on the box of retuning merchandise.
5. Choose the shipping company of your choice for return or call us to get a designated shipping company.
6. Call us back with the tracking number of the returning merchandise.
7. Product/merchandise must be insured for the possibility of damage/getting lost.

 Easy Returns

1. Please call 717-220-7087 and explain the situation and get your RMA number on any item. If you send your return before contacting us without a RMA number, the return will be refused.
2. Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
3. Tape box securely and mark with appropriate shipping address.

 Massage Chairs

For all massage chairs we offer a 30-day money back guarantee. Customers will be responsible for the shipping costs to and from our facility. No refunds after 30 days. You will be charged for ALL delivery and shipping charges. Buyer will be responsible for all shipping charges to and from our facility. All massage chair brands offer an exchange of a new unit if there are defects with the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.

CANCELLATIONS

We usually ship orders next day, if you choose to cancel your order after your massage chair has shipped, you will be liable for any shipping charges incurred as well as a 3% credit card processing fee.

Seville Classics 

At the moment we are unable to accept any returns on Seville Classics orders. They only accept returns on items purchased directly from them. 

Vivo

Vivo offers a 30 day return policy. Any product being returned to us must have an RMA number included. Failure to include RMA number may result in delayed processing. Refunds or replacements may take up to 3-5 business days from receipt to be processed. Return shipping charges on items that are ordered in error or no longer needed are non-refundable. VIVO is not responsible for providing box(es) or packing materials for any return shipments. Items returned damaged due to insufficient packaging will not be processed. Any product utilized in food processing must be thoroughly cleaned prior to return. Contact us at info@ergowayshop.com to request a return and receive your RMA number.

All Uncaged Ergonomic products come with a ninety-day, limited warranty.  We'll use the best method possible to get your stand back in working condition - either send replacement parts or an entirely new item.  Specific warranty details are included below.   

We want happy, satisfied customers.  So what are you waiting for – go ahead and check out our products. 

What Does This Warranty Cover? 

Uncaged Ergonomics warrants this product against defects in materials and workmanship under normal use for a period of ninety (90) days from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a hardware defect arises and a valid claim is received by Ergoway LLC within the Warranty Period, then, at its option and to the extent permitted by law, Uncaged Ergonomics will either (1) repair the product at no charge, using new parts or parts equivalent to new in performance and reliability, (2) exchange the product with a product that is new or equivalent to new in performance and reliability and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Uncaged Ergonomics may request that you replace defective parts with new or refurbished user-installable parts that Uncaged Ergonomics provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Uncaged Ergonomics, assumes the remaining warranty of the original product or 30 days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Uncaged Ergonomics’ property. Parts provided by Uncaged Ergonomics in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Uncaged Ergonomics and becomes Uncaged Ergonomics’ property.